1. Eligibility
-
Refunds are available for items unused, unwashed, and in original condition with tags and packaging intact.
-
Request a refund within 7 days of receiving your order.
2. Damaged or Wrong Items
-
Contact us within 48 hours of delivery for damaged, defective, or incorrect items. We’ll replace or refund you.
3. How to Return
-
Email support@juzaa.com or call 03232414526 for a Return Authorization Number (RAN).
-
Ship the item back securely with the RAN included.
4. Refund Process
-
Refunds are processed within 5-7 business days after we receive your return.
-
Refunds are issued to your original payment method.
5. Non-Refundable Items
-
Underwear, socks, and items marked “Final Sale” cannot be refunded.
6. Store Credit
-
Prefer store credit? Let us know! It never expires and can be used for future purchases.
Contact Us
-
Email: support@jjuzaa.com
-
Phone: 03232414526
Thank you for shopping with Junaid & Zaara! We’re here to make your experience easy and enjoyable.